We are in the process of implementing a new client support system to track incoming calls & emails and route the questions we receive to the appropriate party. After reviewing the options out there, we chose Kayako Case since it is one of the leading Customer Support software packages available. We are initially rolling this out for the statewide Health Insurance Program, but we hope to have all of our programs using the system shortly.
We'd like to thank Kayako for providing the software to us and we look forward to providing the best client services possible!
Director of Information Services