New Client Support Software

Hello All!

We are in the process of implementing a new client support system to track incoming calls & emails and route the questions we receive to the appropriate party. After reviewing the options out there, we chose Kayako Case since it is one of the leading Customer Support software packages available. We are initially rolling this out for the statewide Health Insurance Program, but we hope to have all of our programs using the system shortly.

We'd like to thank Kayako for providing the software to us and we look forward to providing the best client services possible!

Jared Giles
Director of Information Services



by Barbie Hodge, LCSW
Director of Behavioral Health Sciences

     With the recent media spotlighting of the odd behaviors of young celebrities, the word schizophrenia is being thrown around.  While I’m not here to diagnose any of these celebrities, many people have been asking about the disorder and how to identify when a loved one or someone they know may be exhibiting symptoms.
     Schizophrenia is a very serious mental health disorder, and those that suffer from it find it difficult to differentiate between what is real and what is not.  The disorder usually begins to show sometime between a person’s teenage years and his or her 30s, but most often it appears in a person’s 20s.  The disorder differs from person to person, so some may experience a gradual onset of symptoms, while others may experience a sudden onset of symptoms.  Some may experience severe symptoms, while others may have mild symptoms.  Here are some signs and symptoms to look for:

  • The person holds a belief, in spite of evidence to support the contrary (Delusions)
  • The person senses something as being real, when it was created in his or her  mind (Hallucinations)
  • The person has disorganized speech (this can be repeating words or phrases, shifting from topic to topic, using made up words, or talk that does not make sense)
  • The person has disorganized behavior
  • The person displays catatonic behavior (this is usually a reduction in movement or excessive movement)
  • The person has inappropriate emotional expressions or emotional expressions that do not match his or her true emotions.
  • The person has a lack of drive or motivation
  • The person has a lack of interest in their environment or withdrawal from society
  • The person is suspicious of others
  • The person has poor hygiene
  • The person has difficulty focusing

     If you believe that someone you know may be experiencing these symptoms or have questions about Schizophrenia, contact one of our mental health counselors at (225) 927-1269.

What About Love?

It’s the month of February, and love is in the air.  And while some people are in loving, happy, and supportive relationships, there are some people out there struggling in unhealthy or abusive ones.  Here are some signs that you or someone you know may be in a possible unhealthy or abusive relationship:

  • Your partner intimidates you
  • Your partner threatens you or tries to coerce you into doing things you don’t want to do
  • Your partner often puts you down, makes you feel bad about yourself, or makes you feel guilty
  • Your partner tries to isolate you from family and friends
  • Your partner minimizes, denies or blames you for their unhealthy or abusive behaviors
  • Your partner uses your children against you
  • Your partner controls or limits your money or tries to control whether or not you have a job
  • Your partner uses their privilege against you

If you feel that you or someone you know are in an unhealthy or abusive relationship and need safety, call or give that person this number: 1-800-799-7233 (SAFE).  If you would like more information about resources or counseling, you can call one of HAART’s counselors at (225) 927-1269.

Barbie Hodge, LCSW 
Director of Behavior Health Services